FAQs

Centramedia would like both new and current customers to be as informed as possible about the products and services we offer. We’ve provided answers to frequently asked questions.

 

How Centramedia Compares
Wireless Broadband Services
Accelerated Dial-Up
Availability

 

How Centramedia’s Services Compare

Q. How fast is CentraSpeed?
A. Depending on your needs Centramedia’s CentraSpeed product offers up to 6 mbps download speeds for residential use and up to 10 mbps download speeds for business-class customers.
*Actual downstream and upstream transmission speeds may vary depending on signal
strength and other factors

 

Q. How does CentraSpeed compare with dial-up?
A. Our traditional CentraSpeed 1 mbps package provides connection speeds up to 20 times faster than a 56K modem. A 3.7MB video clip can be downloaded in just over nine minutes with dial-up and less than 30 seconds with CentraSpeed.

 

Q. How does CentraSpeed compare with cable and DSL Internet connections?
A. Like cable and DSL, wireless spectrum is a shared resource, so speeds may be slower at busy hours, but unlike cable and DSL, CentraSpeed can provide connections up to 6 mbps for residential services and up to 10 mbps for business-class customers.

 

Q. What determines my connection speed?
A. The speed you experience can vary depending upon the service level you purchase plus a number of  factors such as response time from a particular Web site, distance from your local Centramedia tower site, physical obstructions, or the number of users online.

 

Go to Top

Wireless Broadband Services

Q. What is CentraSpeed?
A. CentraSpeed is Centramedia’s high-speed, wireless broadband Internet product. We offer one residential package and three business-class packages. Our speeds are faster than others currently on the market. For residential use, we offer speeds up to three mbps. For commercial use we offer speeds up to six, and even 10, mbps. We also provide businesses with professional quotations on custom speed solutions.

 

Q. How does wireless Internet work?
A. It works by translating signals to and from nearby cellular towers instead of using a traditional telephone line.

 

Q. Can I use my telephone or fax machine when I am online?
A. Yes. CentraSpeed does not utilize telephone lines when connecting to the Internet, so your telephone line is free for other uses.

 

Q. Where can I use my wireless connection?
A. If you own a laptop and choose to purchase a wireless network card, you can have the flexibility to connect online anywhere within the coverage area of the wireless modem – your home office, upstairs, downstairs, inside or outside. For information on a wireless upgrade for your laptop, please call 806.665.0106 and speak to one of our customer care specialists.

 

Q. What is the difference between a megabit and a megabyte?
A. As the names imply, megabit refers to individual bits, while megabyte refers to 8-bit units. The abbreviation Mbps (or mbps) refers to megabits per second and the abbreviation MBps refers to megabytes per second. The conversion is: 1 MBps = 8 Mbps.

 

Go to Top

Accelerated Dial-Up

Q. What is the difference between standard dial-up and an accelerator?
A. An accelerator allows for up to seven times faster Web browsing. The accelerator, however, does not provide faster download or upload speeds.

 

Q. What will be accelerated?
A. -All text (HTML, markup and javascript)
     -Most graphics & photos (including jpeg and gif images)
     -Most banner ads (including animated gif images and Macromedia Flash content)
     -All browser-based e-mail
     -All e-mails that contain images (even when read in a dedicated e-mail program)
     -MP3 files, executables & other files (when downloaded from within your browser, and       depending on the quality of your connection)
     -Portions of games (that use standard http)

 

Q. What will NOT be accelerated?
A. -Streaming media and audio and video files
     -Secure pages, such as those used for online banking and credit card forms and pages       accessed over VPN
     -Files downloaded outside your browser using ftp
     -Portions of games that use specialized, non-http protocols

Go to Top

Availability

Q. Where are Centramedia’s services available?
A. The following services are available nationwide:

 

• CentraDial Accelerated Dial-Up

• CentraHost – Web hosting dashboard

• Centramedia SpyScan

 

CentraSpeed Broadband is only available in the following Texas Panhandle towns:

 

*Speed availability and connectivity may vary depending on location

 

 

CentraSolutions networking services are available on a quotation basis.

Go to Top